Privacy Policy

Privacy Policy

Last updated: June 2025

Oakcha operates the website at https://oakcha.shop. This Privacy Policy explains what personal information we collect from you, how we use it, and your rights regarding that information.

1. Who We Are

Data Controller: Oakcha
Address: 7110 W 127th St Ste 150, Palos Heights, IL 60463, United States
Email: support@oakcha.shop
Phone: +1 312 573 4095

2. Information We Collect

We collect personal information that you voluntarily provide when you place an order, create an account, contact our support team, subscribe to marketing emails, or browse our website. This may include:

  • Identity information: Full name
  • Contact information: Email address, phone number, billing and shipping address
  • Payment information: Processed securely by our payment provider — Oakcha does not store full card numbers
  • Order information: Products purchased, order history, delivery preferences
  • Technical data: IP address, browser type, device type, pages visited, and browsing data collected via cookies

3. How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations, shipping notifications, and tracking updates
  • Handle returns, exchanges, and refund requests
  • Respond to customer service inquiries
  • Improve our website, products, and services
  • Send marketing communications (only where you have opted in)
  • Prevent fraud and ensure payment security
  • Comply with applicable legal obligations

4. Sharing Your Information

We do not sell your personal information. We share your information only with trusted third parties who assist us in operating our business, including payment processors, shipping carriers, email platforms, analytics providers, and legal authorities where required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. For full details, please see our Cookie Policy.

6. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the Unsubscribe link in any email or by contacting us at support@oakcha.shop.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, and as required by applicable law. Order records may be retained for up to 7 years for tax and legal compliance purposes.

8. Your Rights

You may have the right to access, correct, or delete your personal information, opt out of marketing communications, and request data portability. To exercise any of these rights, contact us at support@oakcha.shop.

9. Security

We take reasonable technical and organizational measures to protect your personal information. Our checkout is secured using SSL/TLS encryption and is processed through PCI DSS-compliant payment infrastructure.

10. Children's Privacy

Oakcha does not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately at support@oakcha.shop.

11. International Data Transfers

Oakcha is based in the United States. If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

13. Contact Us