Terms of Service

Terms of Service

Last updated: June 2025

Please read these Terms of Service carefully before using the Oakcha website at https://oakcha.shop. By accessing or placing an order through our site, you agree to be bound by these terms.

1. About Oakcha

This website is operated by Oakcha, located at 7110 W 127th St Ste 150, Palos Heights, IL 60463, United States. You can reach us at support@oakcha.shop or +1 312 573 4095.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you are using the site under the supervision of a parent or legal guardian who has agreed to these terms.

3. Product Information

We make every reasonable effort to display product descriptions, images, and specifications as accurately as possible. Colors and packaging may vary slightly from what is shown on screen. If you receive a product that does not match what was described, please contact us.

4. Pricing and Currency

All prices are displayed in US Dollars (USD). We reserve the right to change prices at any time without prior notice. If an error in pricing is discovered after your order is placed, we will notify you and give you the option to confirm the order at the correct price or cancel it for a full refund.

5. Orders and Contract

When you place an order, you are making an offer to purchase. Your order is confirmed when you receive an order confirmation email from us.

6. Payment

Payment is due at the time of purchase. We accept the payment methods listed on our Payment Policy page. All transactions are processed through secure, encrypted payment gateways.

7. Shipping

Orders are shipped in accordance with our Shipping Policy. Estimated delivery times are not guaranteed.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. We accept returns of unused items in original condition within 30 days of delivery. Return labels are free. Refunds are processed within 7 business days of return approval.

9. Order Cancellations

If you need to cancel an order, please contact us immediately at support@oakcha.shop. Once an order has been handed to the carrier, it cannot be cancelled and our standard return process applies.

10. Prohibited Use

You agree not to use oakcha.shop for any unlawful purpose or in any way that could damage, disable, or impair our website or services. Prohibited activities include fraud, submitting false orders, unauthorized data collection, and transmitting viruses or malware.

11. Intellectual Property

All content on oakcha.shop — including brand name, logo, product images, descriptions, and design — is the property of Oakcha and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without our prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Oakcha shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. This limitation does not affect any mandatory consumer rights you may have under applicable law.

13. Privacy

Your use of oakcha.shop is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

14. Governing Law

These Terms of Service are governed by the laws of the State of Illinois, United States. Any disputes shall be resolved in the courts of Cook County, Illinois.

15. Contact